Zoho Recruitment 2024: Hiring Technical Support Engineers

We are seeking a dedicated Technical Support Engineer who will be responsible for providing exceptional support to our clients. You will troubleshoot issues, provide timely resolutions, and ensure a seamless experience for our customers. Your expertise will be crucial in maintaining customer satisfaction and loyalty.

Key Responsibilities:

Respond to customer inquiries via phone/email/chat in a timely and professional manner.
Provide step-by-step guidance to customers to resolve issues.
Assist customers with the integration of the payment gateway into their websites or applications.
Gather customer feedback and provide insights to the product management and development teams.
Provide regular updates to management on support trends and customer satisfaction.
Collaborate with the development team to understand product features and functionalities.
Conduct system testing to replicate customer issues and identify solutions.
Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
Develop internal training materials to keep the support team updated on new features and changes.

Skillset Required:

Possessing 0 to 3 years of work experience in a similar industry.
Work experience in the Fin-tech industry would be an added benefit.
Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies.
Strong communication and interpersonal skills.
Being self-motivated, driven by results, and capable of working independently with minimal supervision.
Displaying excellent analytical and problem-solving abilities.
Should be willing to work in night shift.

👇 Find the Apply link Below 👇👇

Apply Now >

Share This :

Join our Official DataTpoint
Telegram Channel

Join our Official DataTpoint
Whatsapp Group

Datatpoint is a comprehensive platform that caters to fresh graduates and job seekers, primarily in the fields of Computer Science and Information Technology. Our goal is to bridge the gap between employers and job seekers by providing a wide variety of fresher jobs in CS/IT, as well as government and miscellaneous sectors. We prioritize high-demand CS/IT roles to meet the growing needs of freshers. Our platform is designed to simplify job hunting and offer a seamless experience for users.

In addition to job listings, we provide extensive resources for interview preparation, helping candidates build confidence and improve their chances of success. From curated coding questions to mock interview guides, Datatpoint ensures that users are equipped with the knowledge and skills they need for quick and effective preparation. Whether you are looking for your first job or aiming to strengthen your interview skills, Datatpoint is the place to start your prep.

Our focus on practical content allows users to prepare for real-world scenarios that they might encounter during interviews. We regularly update our job listings and preparation materials to keep our users ahead in the competitive job market.

Tags :

example, category, and, terms