Zoho | Technical Support Engineer
We are seeking a dedicated Technical Support Engineer who will be responsible for providing exceptional support to our clients. You will troubleshoot issues, provide timely resolutions, and ensure a seamless experience for our customers. Your expertise will be crucial in maintaining customer satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries via phone/email/chat in a timely and professional manner.
- Provide step-by-step guidance to customers to resolve issues.
- Assist customers with the integration of the payment gateway into their websites or applications.
- Gather customer feedback and provide insights to the product management and development teams.
- Provide regular updates to management on support trends and customer satisfaction.
- Collaborate with the development team to understand product features and functionalities.
- Conduct system testing to replicate customer issues and identify solutions.
- Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
- Develop internal training materials to keep the support team updated on new features and changes.
Skillset Required:
- Possessing 0 to 3 years of work experience in a similar industry.
- Work experience in the Fin-tech industry would be an added benefit.
- Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies.
- Strong communication and interpersonal skills.
- Being self-motivated, driven by results, and capable of working independently with minimal supervision.
- Displaying excellent analytical and problem-solving abilities.
- Should be willing to work in night shift.
