Role description
Job Description
Role: Technical Support – Service Desk
Location: Pune/Bangalore
Job Summary –
Candidates with a 0 – 2 years of Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.
Years of experience needed – 0-2 years.
Technical Skills:
Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.
Management Skills:
Active listening and probing skills
Effective business communication skills
Navigate through ticketing tools and knowledge base articles.
Behavioral Skills :
Receptive for feedback and willing to learn.
Positive attitude and team player
Certifications Needed:
Any graduate
No certification required.
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Skills
PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Technical Troubleshooting L1 PRIMARY SKILL PERCENTAGE : 60 SECONDARY COMPETENCY : Service Desk SECONDARY SKILL : End User Experience Management SECONDARY SKILL PERCENTAGE : 40
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