infosys Process Executive

2023 Batch

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2024 Batch

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Company Description

Responsibilities

Analytical and Problem solving skills • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues • Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently • Display ownership and accountability o Quickly build trust and confidence with customer o Own and resolve customer issues efficiently, effectively and empathetically Technical Skills • Demonstrate a strong aptitude and knowledge of personal computer hardware/software. • Possesses a fundamental understanding of internet connectivity (e.g., TCP/IP) • Possess a fundamental understanding of video, set top box(“STB”), cable connection, and the difference between HD and SD. Time Management Skills • Being proactive and show the utmost respect for customer’s time • Good time management, ensuring all contacts with customers add value • Ability to Multitask Communication & Relationships Skills • To deliver a first line support service, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. • Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards. Aptitude • Identification of problems and solutions • Analysis of data • Presentation of technical functionality to a non-technical audience • Working knowledge of MS Office products • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. • Ability to work as pat of a team or on own initiative. • Customer focused • Proactive • Self Motivated • Patient • Innovative • Flexible

Preferred Skills:

Customer Service

Additional Responsibilities:

• Graduate in any discipline • Willingness to work in rotational shifts

Educational Requirements

Graduate

Service Line

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