Responsibilities
Provide first-level resolution to the customers Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. Build rapport with customers through active listening, effective communication, and attention to detail. Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. Document and track customer interactions and technical issues in the service management system. Stay up-to-date with product knowledge and industry trends to provide accurate information and support. Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Preferred Skills:
Customer Service->Regular CS
Educational Requirements
Graduate
Service Line
BPO Service Line
* Location of posting is subject to business requirements
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