Genpact is hiring for the role of Process Associate – Developer Support Engineering!
Responsibilities of the Candidate:
- Develop and maintain various products/softwares by using APIs, SDKs, and platform plugins
- Assist with software coding and troubleshooting issues with PHP, Python, and JavaScript coding languages
- Manage technical product issues and escalations, delivering the highest level of customer satisfaction by making use of software development methodologies, such as Lean and Six Sigma
- Work closely with Software Engineer Developers to understand their needs and develop solutions
- Understand and analyze High-End Metrics such as productivity, utilization, Turn Around Time, Transfer & Escalation Rates, etc.
- Perform data analysis with a Use Case submission to visualize trends, provide solutions and mitigate issues
- Ramp-up and train new hires in the process including E2E knowledge base Management
- Work collaboratively with both Internal and external stakeholders
- Be responsible for team’s operational metrics and will quo own with FLM and drive teams’ knowledge
Requirements:
- Bachelor’s or equivalent in computer science or related field
- Relevant experience providing Enterprise Support in a technical environment
- Strong analytical/coding and communication skills
- Ability to be flexible, multitask, and learn in a fast-paced environment
- Customer-focused and can demonstrate understanding and empathy
- Creative problem solver with excellent troubleshooting skills
- Self-driven nature with strong attention to detail and follow-through
