Genpact Process Associate Developer

Develop and maintain various products/softwares by using APIs, SDKs, and platform plugins
Assist with software coding and troubleshooting issues with PHP, Python, and JavaScript coding languages
Manage technical product issues and escalations, delivering the highest level of customer satisfaction by making use of software development methodologies, such as Lean and Six Sigma
Work closely with Software Engineer Developers to understand their needs and develop solutions
Understand and analyze High-End Metrics such as productivity, utilization, Turn Around Time, Transfer & Escalation Rates, etc.
Perform data analysis with a Use Case submission to visualize trends, provide solutions and mitigate issues
Ramp-up and train new hires in the process including E2E knowledge base Management
Work collaboratively with both Internal and external stakeholders
Be responsible for team’s operational metrics and will quo own with FLM and drive teams’ knowledge

Requirements:

Bachelor’s or equivalent in computer science or related field
Relevant experience providing Enterprise Support in a technical environment
Strong analytical/coding and communication skills
Ability to be flexible, multitask, and learn in a fast-paced environment
Customer-focused and can demonstrate understanding and empathy
Creative problem solver with excellent troubleshooting skills
Self-driven nature with strong attention to detail and follow-through

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