Join our Team
About this opportunity:
We are excited to present the opportunity to join our esteemed Ericsson team as a Support Engineer. If you have the passion for finding solutions and stabilizing issues, the prowess to work with data-driven solutions, deep knowledge of products, customer networks, and evolving technology, and an aptitude for handling operational and technical issues for dedicated customers or domains, we invite you to apply. This role demands a sharp and proactive problem-solver, thorough with established processes and Service Level Agreements, who seeks to provide support and prevent faults through vigilance, initiative and effective communication.What you will do:
– Own and manage Customer Service Requests, from contract validation to issue resolution.
– Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
– Investigate, analyse, report, and propose solutions for product security related matters as per contract.
– Build and maintain strong customer relationships through direct communications and participation in OMNI chats.
– Contribute to emergency situations, facilitating quick restoration of customer networks.
– Plan and ensure contracted software implementation in customer networks for optimal performance.
– Drive add-on-sales, assisting account teams to expand business with their customers.
– Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.The skills you bring:
– Customer Problem Management.
– Change and Improvement Management.
– CS Portfolio competence.
– Data Analysis.
– Negotiation.
– Customer Success.
– Machine Learning.
– Customer Relationship Building.
– CSR Handling Process.
– Knowledge transfer and re-use.
– Trade Compliance.
– Knowledge Sharing and Collaboration Skills.
– Release and change management.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || Noida
Job details: Support Engineer
Job Stage: Job Stage 4
Primary Recruiter:
Hiring Manager:
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