Deloitte Quality Assurance Analyst

Deloitte is hiring for the role of Quality Assurance Analyst!

Responsibilities of the Candidate:

  • Develop and execute Quality Assurance Framework
  • Work with stakeholders to create SOPs, action plans and implementation roadmaps
  • Track, measure and report performance, evaluate effectiveness
  • Ensure Process and Audit Compliance, deploy and audit designed processes within a defined timeframe
  • Manage customer and stakeholder expectations and escalations
  • Analyze quality performance and process capability, identify and analyze trends and pattern
  • Drive Process Improvement, identify and evaluate ways of standardization and automation

Requirements:

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field
  • Experience in service delivery and AMS  engagements within an IT or consulting environment is preferred
  • Expertise in MS Excel, data visualization tools and dashboard creation
  • Excellent communication and presentation skills, capable of conveying complex information understandably to all levels of the organization

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