Junior Tech Support Analyst
Job LocationsIN-Bengaluru
IDREQ-2024-0522CategoryAtlassian Corporate Engineering (ACE)
Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
If you love learning new systems and technologies, striving for continuous improvement, and pride yourself on your customer service skills, then Atlassian has a superb opportunity for you!
More about you
We love people with a healthy balance of technical ability and pride themselves on customer service. You research and play with new technologies in your spare time and know how to translate complex technical ideas for non-technical people. You don’t take things at face value because “that’s the way they are done,” but seek to understand the reasons and take steps to improve. You are tenacious in your pursuit of understanding, getting to the bottom of an issue to prevent it from recurring and helping the team by documenting your journey and successes.
Responsibilities
Reporting to the India Technical Support Manager as a Junior On-Site Technical Support Analyst, you will be based onsite in the Bengaluru office during regular work hours (Monday-Friday), supporting Atlassians by maintaining meeting rooms, providing event support and technical support for technologies that Atlassian’s use daily.
More about this position
The regional Technical Support Team is part of a global team that supports Atlassians from our (very casual) executive level to regular employees, regardless of where they choose to work. We are experienced communicators working with other teams in Workplace Technology, such as the Service Desk, Engineering, and Leadership teams. As champions for the end-user, we touch almost everything Workplace Technology does, plus more. You’ll work with integral Atlassian teams, including Product, Server, Cloud and Mobile Engineering, Customer Support and Execs, so there is always a new challenge!
Qualifications
On your first day, we’ll expect you to have:
- Epic customer service skills;
- A love of helping people and an appetite to learn;
- AV troubleshooting (VC and collaboration Technologies such as Zoom Rooms & digital signage);
- Experience in providing tech prep & support for events onsite;
- Solid skills in supporting and troubleshooting MacOS both in-person and remotely;
- Solid skills in supporting collaboration tools (Slack, Zoom, GSuite, etc).
It’s great, but not required if you have experience with:
- Experience supporting Windows 10/11
- Familiarity with MDM solutions
- Some familiarity with SAML integrations
- Experience working with a globally distributed team
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
For San Francisco Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.atlassian.com/crh
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