Salesforce Associate Technical Support Engineer

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job CategoryCustomer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Associate Technical Support Engineer Role

CSG Support- Futureforce

Salesforce, the Customer Success Platform and world’s#1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

About Futureforce:

Futureforce is for college students wanting to experience life at Salesforce, one of the World’s Most Innovative Companies 5-years-running and one of Fortune’s “100 Best Companies to Work For” 8-years-running. Futureforce offers a collaborative work environment, which fosters innovation, provides flexibility and most importantly is fun!

Customer Success Group:

Role – Associate Technical Support Engineer
Location – Hyderabad
Work timings – 24/7 Shifts
Assisting customers in solving their custom code, integration, and implementation of Salesforce products. This involves debugging, fixing, and ensuring issues are fully resolved.
Designing and maintaining technical expertise in assigned areas of product functionality.
Demonstrating outstanding analytical and problem-solving expertise.
Providing feature explanation and Salesforce coding best practices.
Handling customer expectations and the customer experience to enhance customer satisfaction.
Actively maintaining and participating in job-related training activities.

Required Qualifications/Skills:

Superb Communication – Verbal and Written
Super Badges in Salesforce Administrator/Developer etc
Solid Grasp of HTML, XML, API, SQL
C, C++, Java, RDBMS and OOPS concepts
Ability to communicate technical concepts clearly and effectively
Solid grasp of Internet technologies: firewalls, web servers, web proxy servers, etc.
BE/B.Tech degree with minimum 70% academic scores from Computer
Science or from circuit branches background
Willingness to work in flexible shift timings.